Refunds and Cancellations

General Information

All orders are processed during business hours Monday to Friday (excluding public holidays). Once you make a reservation, we will send you a reservation confirmation. Orders may take upto 2 business days to process depending on time of year eg, Christmas and Easter plus including special events and promotions.


Refunds and Cancellations For All Customers

In the event you need to make a cancellation we will return your money or may provide credit towards a rescheduled booking. 

For bookings that need to be cancelled with no intention of rebooking, we reserve the right to keep your paid Deposit and return the remainder of funds in the following circumstances described in (a), (b), (c) . If you simply need to cancel but reschedule, we will execute terms (a), (b), (c).

(a) Within 24hrs before booking -
Bookings Tuesday to Fridays if you cancel within 24hrs, we unfortunately will keep your deposit and nil refund will be available even if paid in full.

(b) Outside 48hrs before booking -
All cancellations made 48hrs outside of scheduled booking, we will refund you any amount paid to us other than the deposit which is not refundable.

(c) Outside 7 day period -
All cancellations made outside of 7 days, we will provide a full refund including any deposits made.

(d) Lifes Emergencies -
We also realise and can appreciate life has emergencies, in the event such is experienced, we will work with you. We are not in the business of creating unhappy customers. However please appreciate deposits maybe kept.

Hair and Makeup -
In the event you have paid for Hair and Makeup with us and need to make a cancellation and or reschedule,  providing us limited notice as above (a), (b), (c), all fees associated with Hair and Makeup will be returned to our provider and nil refund will be available. 

Our Management Address

Boudoir By Shaun Jones
PO Box 4323 
Baldivis WA 6171